Without a high EQ among practice management, staff turnover is high and there are fewer long-term, satisfied clients. All practice members should be able to recognize and handle personal, colleague, and client feelings and conflicts. Properly handling conflict and stress leads to "good resilience in the workplace." The road to EQ entails personal assessment to gain valuable insights into personal knowledge and understanding. Emotional intelligence involves an ongoing learning and reflective process-with rewards in social as well as emotional competency.
COMMENTARY: One of the areas in the recent report of the National Commission on Veterinary Economic Issues receiving considerable attention is that of EQ. This is the array of skills that allows us to know and understand ourselves, our colleagues, our teammates, and our clients at a higher level; to gauge our own emotional input; and to "tune-in" to other people's emotional needs. While EQ is defined in many ways, it is most commonly thought of as the admixture of a high level of communication skills, professional integrity, personal value systems, empathy/compassion, and personal life lessons (wisdom) that allows us to practice better fellowship, followership, and leadership in our work environment. Efforts to increase the EQ of any animal health care team will most certainly lead to an enhanced working environment, improved customer service, and greater satisfaction and financial rewards for everyone involved.
Emotional intelligence: how important is a high "EQ"? Stobbs C. IN PRACTICE September: 506-507, 2003.