You’ve just finished examining a 12-year-old domestic shorthair cat that, according to the client, has lost weight and is drinking and urinating more than usual.
“Well, we might want to do some blood work, just to get a little better feel for what is going on with Socks,” you say. What kind of a response do you get? Does the client say: “Yes! Definitely! Here’s my credit card!” Or does she say: “Is that really necessary? Can’t you just send her home with some pills?”
Instead, what if you said: “We need to run a serum biochemistry profile today. We know that Socks has been drinking and urinating more than usual and has also lost weight, and we need to find out why. A number of diseases could cause this and the chemistry panel will let us diagnose her problem. Then we can formulate a treatment plan.”