Empathy & the Client Perspective with Heather Prendergast

Heather Prendergast, RVT, CVPM, SPHR

ArticleLast Updated November 2020ListenSponsored
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In this episode, host Beckie Mossor, RVT, talks with Heather Prendergast, RVT, CVPM, SPHR, about empathy. Heather discusses how we should try to put ourselves in our clients’ shoes to understand their veterinary experience and how doing so can make us better. She also shares the key question to maintaining empathy toward our clients and their decisions: why.

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The Team:

  • Beckie Mossor, RVT - Host

  • Alexis Ussery - Producer & Digital Content Coordinator

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  • Michelle Munkres - Senior Director of Content

In this veterinary podcast, Beckie Mossor, RVT, hosts the authors of your favorite Clinician’s Brief articles to dig deeper and explore the conversations behind the content. This podcast offers a wide range of topics impacting clinical care of dogs and cats, from diagnosis and treatment information to client expectations and experience. Each podcast episode is full of practical education for every veterinarian and their team.