Empathy & the Client Perspective with Heather Prendergast
Heather Prendergast, RVT, CVPM, SPHR
In this episode, host Beckie Mossor, RVT, talks with Heather Prendergast, RVT, CVPM, SPHR, about empathy. Heather discusses how we should try to put ourselves in our clients’ shoes to understand their veterinary experience and how doing so can make us better. She also shares the key question to maintaining empathy toward our clients and their decisions: why.
Brought to you by Claro® (florfenicol, terbinafine, mometasone furoate) Otic Solution, the only one-dose treatment for canine otitis externa.
CAUTION: Federal (U.S.A.) law restricts this drug to use by or on the order of a licensed veterinarian. CONTRAINDICATIONS: Do not use in dogs with known tympanic membrane perforation. CLARO® is contraindicated in dogs with known or suspected hypersensitivity to florfenicol, terbinafine hydrochloride, or mometasone furoate.
Full Prescribing Information: https://bit.ly/33Ceugu
Where to find us:
Beckie Mossor, RVT - Host
Alexis Ussery - Producer & Digital Content Coordinator
Randall Stupka - Podcast Production & Sound Editing
Michelle Munkres - Senior Director of Content
In this veterinary podcast, Beckie Mossor, RVT, hosts the authors of your favorite Clinician’s Brief articles to dig deeper and explore the conversations behind the content. This podcast offers a wide range of topics impacting clinical care of dogs and cats, from diagnosis and treatment information to client expectations and experience. Each podcast episode is full of practical education for every veterinarian and their team.