Podcast: COVID-19: The New Normal with Heather Prendergast
Heather Prendergast, RVT, CVPM, SPHR
In this episode, host Beckie Mossor, RVT, speaks with Heather Prendergast, RVT, CVPM, SPHR, about the challenges—and opportunities—stemming from the COVID-19 pandemic that our industry faces. With her background in practice management and human resources, Heather explains how veterinary clinics have adapted by embracing technology and telehealth. She also delves into new roles, ways to utilize team members, and why top-notch customer service is now more important than ever.
Brought to you by Claro® (florfenicol, terbinafine, mometasone furoate) Otic Solution, the only one-dose treatment for canine otitis externa.
CAUTION: Federal (U.S.A.) law restricts this drug to use by or on the order of a licensed veterinarian. CONTRAINDICATIONS: Do not use in dogs with known tympanic membrane perforation. CLARO® is contraindicated in dogs with known or suspected hypersensitivity to florfenicol, terbinafine hydrochloride, or mometasone furoate.
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Cliniciansbrief.com/podcasts
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The Team:
Beckie Mossor, RVT - Host
Alexis Ussery - Producer & Digital Content Coordinator
Randall Stupka - Podcast Production & Sound Editing
Michelle Munkres - Senior Director of Content
In this veterinary podcast, Beckie Mossor, RVT, hosts the authors of your favorite Clinician’s Brief articles to dig deeper and explore the conversations behind the content. This podcast offers a wide range of topics impacting clinical care of dogs and cats, from diagnosis and treatment information to client expectations and experience. Each podcast episode is full of practical education for every veterinarian and their team.