Monitoring trends in veterinary patient health parameters (eg, diagnostic test results, body weight) is typically encouraged1,2; however, no studies have explored pet owner and clinician perceptions of using these trends or how they are used in conversations with owners.
This study aimed to assess owner and clinician perceptions on and use of health parameter trends during information exchange between owner and clinician. Characteristics (eg, visual aids) associated with discussions of health parameter trends were also examined.
Independent focus groups of pet owners and clinicians were conducted to assess perception of how health parameters trends are communicated, and examination room conversations were video recorded during 917 appointments. Transcripts of the recordings were evaluated using a validated content analysis method. Results showed owners prefer to receive a physical copy of test results rather than just hear them, be told actual values rather than that values fall within normal range, be shown trends in place of static values from the most recent visit, and have information presented both verbally and with visual aids (eg, color-coded graphs, charts).
In contrast to results from owner focus groups, some clinician respondents expressed belief that owners are indifferent about specific test values. Many clinicians indicated they only provide copies of test results when requested by the owner and do not present information via graphs or charts. In the transcripts, <10% of examinations included a discussion of health parameter trends, and only 9% of these discussions included a visual aid. Patient body weight was the most common health parameter trend shared by clinicians but typically only if the patient was overweight.
Clinicians cited a number of obstacles in sharing and discussing health parameter trends, including owner reactions (eg, overreaction to minimal changes), communication methods (eg, in person, phone, email), cost (eg, owner reluctance to repeat tests to evaluate trends), and time.
The authors identified opportunities to help incorporate owner desires with clinician communication, including use of integrated software that can create and distribute visual aids.
